Privacy Policy

Softveil ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when using our website or engaging our in-home care services. We operate in accordance with the Republic of China (Taiwan) Personal Data Protection Act (個人資料保護法).

If you have questions about this policy, please contact us at [email protected].

1. Data Controller

The data controller for personal information collected through this website and our services is:

Softveil
No. 4, Section 1, Shipai Road, Neihu District, Taipei 114, Taiwan
Email: [email protected]

2. Information We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, telephone number
• Care-related information: general health situation and care needs shared voluntarily during consultations
• Usage data: IP address, browser type, pages visited, time on site (via analytics cookies, where consent is given)
• Communication records: content of messages and enquiries submitted through our website form

We collect data through direct form submissions, phone and email correspondence, and, where permitted, analytics tools.

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: for analytics and marketing cookies, and for email communications you opt into
• Contractual necessity: to fulfil or prepare for a care service arrangement
• Legitimate interests: to respond to enquiries and improve our service delivery
• Legal compliance: where we are required to retain records by applicable law

4. How We Use Your Information

Your personal data is used to:

• Respond to enquiries and schedule consultations
• Deliver in-home care services and produce family care reports
• Communicate service updates and schedule changes
• Improve our website and service quality based on usage patterns
• Meet legal and regulatory obligations

We do not use your data for automated decision-making or profiling.

5. Data Sharing

We do not sell or rent personal data. We may share information with:

• Caregivers and team members involved in your service arrangement (on a need-to-know basis)
• Trusted service providers who assist with website hosting and analytics, subject to data processing agreements
• Legal authorities if required by applicable law

6. Data Retention

We retain personal data for as long as necessary to deliver services and meet our legal obligations. Enquiry records are retained for up to 24 months. Active service records are retained for the duration of the arrangement plus 5 years. You may request earlier deletion subject to legal requirements.

7. Data Protection Measures

We use appropriate technical and organisational measures to protect your personal data, including:

• TLS encryption for all data transmitted via our website
• Restricted staff access to personal records on a need-to-know basis
• Regular internal reviews of data handling procedures
• Staff training on confidentiality obligations

In the event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by Taiwan law.

8. Cookies

We use cookies to operate the website and, with your consent, to analyse site usage. Please see our Cookie Policy for full details and preference controls.

9. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for data processing based on consent
• Object to specific uses of your data
• Receive a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond within 15 business days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services and website are directed at adults (18+). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised Last Updated date. Continued use of our website following changes constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions or requests:

Softveil
No. 4, Section 1, Shipai Road, Neihu District, Taipei 114
Email: [email protected]
Phone: +886 4 222 4771